EatNmoveRefunds and cancellation
Last updated 19 October 2026
Cancelling
Cancel at any time from the Account page, or by revoking the mandate in your UPI or bank app. No further payments are taken after you cancel.
- Cancel before the first charge and you are not charged at all. Food tracking stays free either way.
- Cancel after a monthly payment and you keep access until the end of the month you paid for.
Refunds
A monthly payment of ₹30 is not normally refunded once the month has started. If you were charged by mistake, charged twice, or charged after cancelling, write to vishal.rao.physics@gmail.com within 7 days of the charge and it will be refunded in full to the original payment method, usually within 5 to 7 working days.
The ₹5 check on Razorpay
When you approve the mandate, Razorpay takes ₹5 to check that your UPI account or card works. It is not a payment to EatNmove, and Razorpay refunds it automatically to the same UPI account or card. If you do not see it come back, write to vishal.rao.physics@gmail.com and it will be taken up with Razorpay.
Failed payments
If a monthly payment fails, Razorpay tries again. If it still fails, access continues for a few days and then stops until you subscribe again. What you logged stays on your device.